Privacy Policy

1. Introduction Dual Season Maintenance ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including through our snow removal services, promotional emails, appointment follow-ups, and review requests.

2. Information We Collect We may collect the following personal information:

Contact Information: Name, email address, phone number, home address.

Service Information: Details regarding the services you request or inquire about, including snow removal appointments and feedback.

Communication Information: Messages, emails, or other correspondence between you and Dual Season Maintenance.

Payment Information: Billing address, payment method, and transaction details when services are provided.

3. How We Use Your Information We use your personal information for the following purposes:

Service Delivery: To schedule, confirm, and provide snow removal services.

Promotions: To send you promotional offers, discounts, and special offers via email or SMS (text message).

Customer Follow-Up: To follow up after service appointments to request reviews and ensure customer satisfaction.

Legal Compliance: To comply with legal obligations and any regulatory requirements.

Internal Analytics: To analyze customer data to improve our services.

4. Marketing Communications By providing your contact details, you consent to receive promotional emails or text messages from us. You may opt-out of these communications at any time by:

Clicking the unsubscribe link in any email

Replying "STOP" to any promotional text message

Contacting us directly at [email protected]

5. How We Share Your Information We do not sell or rent your personal information. However, we may share your information with trusted third parties who assist us in:

Providing and managing our services (e.g., payment processors, booking platforms)

Legal authorities, if required to comply with a law or regulation.

6. Data Security We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

7. Your Rights You have the right to:

Access and receive a copy of your personal information.

Request corrections to inaccurate or incomplete information.

Withdraw your consent for marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

8. Retention of Information We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be effective when posted on our website or communicated via email.

10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Dual Season Maintenance

Phone: +1 587-771-2112

Email: [email protected]